Our Core Principles & Your Protection
Know Yourself
When gaming starts to feel like a compulsion rather than entertainment, it is time to pay attention. Before each session, ask yourself — are you playing for fun, or to chase losses? Being unable to stop even after losing can be a sign of mental strain. Monitor your playing patterns regularly and take a break when needed. dk11 always puts your well-being above any win or loss.
Stick to Your Budget
Set a fixed monthly budget for gaming and stick to it strictly. Never spend money you cannot afford to lose. It is essential to keep your gaming budget separate from household expenses, bills, or savings. Repeatedly depositing to chase losses is a sign of a dangerous habit. When your budget runs out, end the session — that is what a smart player does.
Respect Your Time Limits
Playing for long stretches without a break weakens your focus and decision-making. Set a daily time limit and use alarms or timers to remind yourself. Never sacrifice sleep, family, or work time for gaming. Taking regular breaks keeps the experience fresh and enjoyable. If you find you cannot stick to your time limits, please reach out to our support team.
Not for those under 18 years of age
The minimum age to register on dk11 is 18, and this is a non-negotiable rule. We follow a strict age verification process to keep minors away from gaming. We urge parents to keep their accounts and devices secure so children cannot access them. Any suspicious account is verified immediately and suspended if necessary. Protecting children is one of the highest priorities on our platform.
Account Break & Self-Exclusion
If you would like to take a break, let our support team know and we will temporarily suspend your account. A long-term self-exclusion option is also available, where your account can be fully deactivated for a set period. No marketing messages will be sent during your break. If you attempt to open a new account while self-exclusion is active, the system will detect and block it. We respect your courage in making this decision and will provide every support we can.
Don't Hesitate to Ask for Help
Problematic gaming is a recognized mental health issue, and talking about it is not a sign of weakness. If you or someone you know is facing gaming addiction, please seek expert help. Reach out to Bangladesh's mental health helpline or a trusted counselor. dk11's support team is available 24 hours a day, seven days a week. If you need us, FAQ Page or contact us directly through our support channel.
Simple Tips for Healthy Gaming Habits
Daily Checklist
- Set your daily budget and time limit before you start playing.
- Take at least a 10-minute break every 45 minutes.
- Always put food, sleep, and family time first.
- Do not keep playing out of anger or frustration after a loss.
- Never play with the certainty that you will win.
- Keep track of your own daily play history.
Warning Signs
- Repeatedly going over your budget.
- Feeling restless or anxious when trying to stop gaming.
- Your work, studies, or relationships are being negatively affected.
- Making repeated new deposits to recover losses.
- Hiding your gaming from family or friends.
- Cutting back on sleep or meals to keep gaming.
If you notice any of the signs above in yourself, please contact the dk11 support team or seek help from a professional counselor.